Information for Our Existing Customers

If you are a Gadget Insurance policy holder, you can view your policy details and submit a claim by logging into your account below. We currently do not have an account login area for Renters Insurance please scroll down for details on how to make a claim.
Gadget Policy Login
How to Claim on Gadget Insurance

Tell us about any claim as soon as possible from the discovery of the loss, theft, breakdown or damage.

If your gadget is lost or stolen:

As soon as possible so they can block your device and SIM card as soon as possible – we also may ask for evidence of this to support any claim for the loss or theft of your gadget. We only pay for unauthorised network charges from the point your gadget is lost or stolen up to 24 hours after you discover the loss or theft – if you don’t tell your airtime provider within 24 hours you will be responsible for any further charges.

Tell the police about any lost or stolen gadget as soon as you can – we will ask you to provide the police reference number before we will pay any claim for loss and theft.

Report the loss or theft of your gadget to the place you think it was lost or stolen from, or is most likely to be handed back to – we may ask you to provide the details of where your gadget was lost or stolen from and actions you have taken to try to recover it.
1. Log your Gadget Claim

Online by visiting My Policy

Call us on 0330 333 4792

Monday – Friday, 8am – 8pm,

Saturday - Sunday, 9am - 6pm

Writing to us at Protect Your Bubble, PO Box 1033, Uxbridge, UB8 9PX

2. Claim's Process

You will be advised online or on the phone what information and documents you will need to provide for us to assess your claim, like your proof of ownership or police reference number.

Pay your excess and sit tight while we either repair your gadget or send you a replacement. Your excess will need to be paid before we can settle your claim.

How to Claim on Renters Insurance
Renters Insurance claims are handled by different administrators depending on what you are claiming for

For claims under the following sections:

Section 1 | Contents

Section 2 | Personal Possessions

Section 3 | Pedal Cycle

Call: 0343 2277 275

Email: Propertyclaims@innovation.group

In writing: Kingsway House, Burnley, BB11 1BJ

 

For liability claims under the following sections:

Section 1 D Occupiers’ and Personal Liability

Call: 0845 207 7453

Email: UKG@kennedyslaw.com

In Writing: Kennedys Claims Handling, 6 Queen Street, Leeds, LS1 2TW


For details on sections please view the Contents Insurance T&C's

In the event of a Liability claim, please contact the claims administrator Sedgwick within 30 days from the date of the event you are looking to claim for, giving as much information as you can about what has happened:

Email: novusclaims@uk.sedgwick.com

Tel: 0345 600 7406

In writing: Sedgwick International UK, Oakleigh House, 14-16 Park Place, Cardiff, CF10 3DQ



 

If you need to make a Legal Expenses claim, please contact the claims administrator Lexelle

Tel: 0114 249 3300

Email: assist@lexelle.com

In writing: Lexelle Limited,  PO Box 4428,  Sheffield,  S9 9DD

Bicycle Insurance
Although we no longer sell Bicycle Insurance here are the contact details if you have an existing policy query

If you have an existing Protect Your Bubble Bicycle Insurance policy and you need assistance call

0333 220 0792 (Mon-Fri, 8am-8pm; Sat-Sun, 9am-6pm)

Alternatively, you can write to us at:

Protect Your Bubble

PO Box 1033

Uxbridge, UB8 9PX

 

Q. How do I make a Bicycle Insurance complaint?

A. Although we set ourselves high standards, if we do not meet your expectations and you are not satisfied in some way, we would like to know. Please call our customer services team on 0333 2200 792, Monday - Friday, 8am - 6pm, or follow the guidelines below to file a complaint.

Step 1 – Contact your administrator:

The Quality Assurance Manager 
Assurant Services Limited 
PO Box 1033 
Uxbridge 
UB8 9PX

Tel: 0333 220 6008
Email: complaints@protectyourbubble.com

In your correspondence, please quote your policy or claim reference number.

Customers who bought policies before 19 June 2013 whose complaints cannot be resolved by the end of the next working day will have their complaints passed on to:

Customer Relations Department 
UK General Insurance Limited 
Protect Your Bubble Bicycle Insurance 2013 220713 
Cast House 
Old Mill Business Park 
Gibraltar Island Road 
Leeds 
LS10 1RJ

Tel: 0845 218 2685* 
Email: customerrelations@ukgeneral.co.uk

Step 2 – In the unlikely event that you are still not satisfied with the way your complaint has been handled, you can ask the Financial Ombudsman Service (FOS) to review your case. You can contact them at:

South Quay Plaza 
183 Marsh Wall 
London 
E14 9SR

Tel: 0845 080 1800*

The FOS is an independent body that arbitrates on complaints about general insurance products. It will only consider complaints after you have been provided with written confirmation that the internal complaints procedure has been exhausted. In order for the FOS to review your case, you must send your complaint to them within six months of the date of our final correspondence to you.

Your statutory rights are not affected if you choose to follow any of the complaints procedures above. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.

You can also register a complaint with the European Union’s Online Dispute Resolution platform (or ODR). Their website is http://ec.europa.eu/consumers/odr/. The ODR will simply pass your complaint to the Financial Ombudsman Service.

If we are not able to meet our responsibilities, you may be entitled to compensation from the Financial Services Compensation Scheme (FSCS). You can contact them at:

7th floor Lloyds Chambers 
Portsoken Street 
London 
E1 8BN

The level of protection for non-compulsory insurance claims is 90% of the value of the claim with no upper limit.

The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights, contact your local authority Trading Standards Service or Citizens Advice Bureau. You are advised that any telephone call made to Our Policy Administration, Claims Services and Quality Assurance departments may be monitored or recorded. This is to monitor the accuracy of information provided by our customers and our own staff. It may also be used to provide additional training to our staff or to prove that our procedures comply with legal requirements. Our staff are aware that calls can be recorded and monitored.

 

*Calls to 0844, 0843 and 0845 numbers cost 7p per minute, plus your telephone company's access charge.

No More Gadget Insurance Renewals

  • Our gadget insurance policy is a monthly rolling contract. You can cancel at any time and there are no fees to do so. Will we email you annually to remind you your policy is still in place
  • If you cancel within the first 14 days after you receive your insurance documents, you'll receive a full refund. If you cancel after the first 14 days we will cancel the policy at the end of the month. For example, if you have paid your latest monthly premium on the 1st of January and contact us to cancel on the 15th of January, we will set the policy to cancel on the 31st of January and collect no further premiums. No refunds will be paid at cancellation
  • If you would like to cancel your Gadget Insurance policy please call us on: 0330 333 4792 (Monday to Friday, 8am to 6pm & Sat-Sun 9am - 6pm)
For Amazon Customers
If you have previously bought a product on Amazon, including the Accidental Damage and Breakdown Cover, and would like to contact the Customer Team with any questions or queries, please call us on
0303 313 00 02

Lines are open Monday – Friday: 08:30 – 21:00
Saturday – Sunday: 10:00 – 19:00 (UK time)

Email us using the contact us form

(Amazon customers only)