Help & Support

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Gadget Insurance
For Gadget Insurance policyholders

In your purchase confirmation email there was a link to register for an online account. To login, change your password or register if you didn't previously visit: My Policy

Login to view and amend your gadget policy, make changes to your personal details, and make a claim.

On 19th June 2021, we launched a new and improved login area. If you already had an account before this date you will need to create a new account like a new customer. Why? You can create a new account on the My Policy page.

You can log your claim online by visiting: My Policy

You can also make a claim by calling us on 0330 333 4792 – our phone lines are open Monday – Friday, 8am – 8pm, and Saturday - Sunday, 9am - 6pm Alternatively you can write to us at Protect Your Bubble, PO Box 1033, Uxbridge, UB8 9PX.

You can view more information on the claims process on the Existing Customers page.

You can view your policy documents by logging into your account My Policy or by visiting Gadget Insurance Documents

Call us on 0330 333 4792, stating you’d like to make a complaint.

Lines are open Mon-Fri 8am - 8pm & Sat-Sun 9am - 6pm

Email: complaints@protectyourbubble.com

By post: Quality Assurance Manager, Assurant General Insurance Limited, PO Box 1033, Uxbridge, UB8 9PX

Please quote your mobile phone number in any correspondence. Lifestyle Services Group handles all queries and complaints on behalf of the insurer. If you are not happy with our decision you can, within 6 months of our final decision, refer your complaint for an independent assessment to: The Financial Ombudsman Service, Exchange Tower, Harbour Exchange, LONDON, E14 9SR Telephone: 0800 023 4567 / 0300 123 9123, Email: complaint.info@financial-ombudsman.org.uk Web: financial-ombudsman.org.uk Nothing in these terms, including referral to the Financial Ombudsman Service, affects your statutory rights. You can also register a complaint with the European Union’s Online Dispute Resolution platform (or ODR). Their website is http://ec.europa.eu/consumers/odr/. The ODR will simply pass your complaint to the Financial Ombudsman Service.


You'll need to contact us if you want to cancel your policy – be sure to have your policy number to hand to facilitate the process.

You can cancel at any time by: Calling us: 0330 333 4792 (Monday to Friday, 8am to 6pm)

Emailing us: customerservices@protectyourbubble.com 

Writing to us: Policy Administration Manager Protect Your Bubble PO Box 1033 Uxbridge UB8 9PX

If you cancel within the first 14 days, you'll receive a full refund. After the first 14 days we will cancel the policy at the end of the most recent policy period. For example, if you have paid your latest monthly premium on the 1st of January and contact us to cancel on the 15th of January, we will set the policy to cancel on the 31st of January and collect no further premiums. No refunds will be paid at cancellation

Renters Insurance
For Renters Insurance policyholders

You can view the Renters policy documents by visiting Renters Insurance Documents

If you need to make a Legal Expenses claim, please contact the claims administrator Lexelle

Tel: 0114 249 3300

Email: assist@lexelle.com

In writing: Lexelle Limited,  PO Box 4428,  Sheffield,  S9 9DD

For claims under the following sections:

Section 1 | Contents

Section 2 | Personal Possessions

Section 3 | Pedal Cycle

Call: 0343 2277 275

Email: Propertyclaims@innovation.group

In writing: Kingsway House, Burnley, BB11 1BJ

 

For liability claims under the following sections:

Section 1 D Occupiers’ and Personal Liability

Call: 0845 207 7453

Email: UKG@kennedyslaw.com

In Writing: Kennedys Claims Handling, 6 Queen Street, Leeds, LS1 2TW


For details on sections please view the Contents Insurance T&C's

In the event of a Liability claim, please contact the claims administrator Sedgwick within 30 days from the date of the event you are looking to claim for, giving as much information as you can about what has happened:

Email: novusclaims@uk.sedgwick.com

Tel: 0345 600 7406

In writing: Sedgwick International UK, Oakleigh House, 14-16 Park Place, Cardiff, CF10 3DQ



 

If you have a complaint regarding the sale of your policy, please contact:
Protect Your Bubble
Quality Assurance Manager,
Assurant Direct Limited,
PO Box 1033,
Uxbridge UB8 9PX
Email: complaints@protectyourbubble.com
Tel: 0330 333 4792

 

If you have a complaint regarding the administration of your policy, please contact the administrator:
Assurant
Emerald Buildings
Westmere Drive
Crewe
Cheshire CW1 6UN
E-mail: ukrenters@assurant.com
Tel: 0333 220 5063

 

 

If you'd like to cancel your Renters Insurance policy, please contact us

Tel:03332 205 063

Lines are open Mon-Fri 9am-5.30pm

Email: ukrenters@assurant.com

Bicycle Insurance

Although we no longer sell Bicycle Insurance here are the contact details if you have an existing policy query

If you have an existing Protect Your Bubble Bicycle Insurance policy and you need assistance call 0333 220 0792 (Mon-Fri, 8am-8pm; Sat-Sun, 9am-6pm) Alternatively, you can write to us at: Protect Your Bubble PO Box 1033 Uxbridge UB8 9PX
For Amazon Customers
If you have previously bought a product on Amazon, including the Accidental Damage and Breakdown Cover, and would like to contact the Customer team with any questions or queries, please call us on
0303 313 00 02

Lines are open Monday – Friday: 08:30 – 21:00
Saturday – Sunday: 10:00 – 19:00 (UK time)

Email us using the contact us form

(Amazon customers only)

Contact Us

For Gadget Insurance queries

Claims
Sales & Support
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